Hi guys,I'm new to the osTicket, is it possible to add a link of file, eg. a PDF file on the custom form to allow user to download?Is it doable in the 1.9.x? or need update the php files? Thanks in advance for any suggestions.James
I do not beleive that this is possible.
ntozier, Thanks for your prompt reply, this requirement is very import to our deployment.That means we have to modify the php, could you give me some clues?Regards.James
Personally I would use canned responses.So no I have no idea how you would go about altering the source to do something like this.