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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[Resolved] Tickets coming through late (delayed).

Hi guys,

I have an issue and I could do with some help... We use OStickets so our clients can submit requests for help etc.

Starting yesterday the tickets that were created no longer appeared in the ticket system or emails straight away like usual.

Tickets seem to be coming through 10-20 minutes late of when they were created. 

In the ticket system you can see on the left most column that the created time was 15:08 for example but the ticket itself and email don't arrive until 15:28.

It seems to be effecting the tickets as well as the email notifications.

Has anyone had a similar issue or know what could be the reason?

Thanks in advance!


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