osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Subject of new tickets - HelpTopics - V1.10rc2 / V1.10rc3
I created a sandbox system with the latest release candidate 1.10rc3 and I am currently testing it.
Behavior of the following has been modified from the previous RC.
RC2: If you create a dedicated help topic with specific forms and if you disable the default form named "Ticket Details", in the agent panel tickets view, the subject of the tickets are the name of the Help Topic.
RC3: If you do the same thing, the subject is empty. I can imagine in previous version, if there is no subject it took the HelpTopic name but now it is not.
Do you know why this behavior has been modified and if we can roll back to the previous one?
For your information, I consider that the requester does not have to systematically fill in a subject for the request. If he is asking for the installation of a software, for instance, the subject is always "Software installation" and in the details of the specific form, he can ask for a list of software. I created a lot of dedicated helptopics and generally disabled the default form to put the ones I generated.