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What does the append checkbox?
Creating a new ticket in the response field there is a checkbox 'Append', see
What is the job of 'Append'?
I thought it will append the selected 'Canned Response' at the end of the text field regardless where the cursor position is. But selecting a canned response it always insert it at the courser position. Also I can not see any difference in behavior if the checkbox is selected or not.