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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Claim on response

We recently installed V1.9.14.  During testing we have noticed that when you reply to a new ticket it does not assign that ticket to the agent.  We do have it marked in the ticket settings & options to claim on response.  Is there something else that we need to change so it assigns when agent responds?  

Comments

  • So I haven't ever ran that version, but on my live sites and on my 1.10rc3 test site it appears to work fine.  Perhaps there was a bug with that version that has since been fixed.
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