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[resolved] Some emails are left on inbox without creating tickets


Because of the increased number of service inquiries we recently had to switch our email hosting service to rackspace (IMAP/SMTP). However after the migration some emails are left on the inbox without creating a ticket while some are fetched and a ticket is created. 

Majority of emails that are left on the inbox are marked as read while few shows as unread. I have setup to move all the fetched emails to a separate folder as well.

I tried by changing fetching frequency as well as the total emails per fetch but it didn't work out.

I don't know if it has any relationship with my other issue on a separate thread (

Can anybody show me the direction to sort this out?. Any help would be appreciated!

Thanks in advance!


  • edited November 2016
    I could solve the problem. It was due to an email rule that gets applied to all the emails reaching the inbox. I configured the rule to run for specific set of emails then the problem was solved.

  • Glad to hear that you got this sorted. (And before I got a chance to reply too!)
This discussion has been closed.