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[resolved] Some emails are left on inbox without creating tickets
Because of the increased number of service inquiries we recently had to switch our email hosting service to rackspace (IMAP/SMTP). However after the migration some emails are left on the inbox without creating a ticket while some are fetched and a ticket is created.
Majority of emails that are left on the inbox are marked as read while few shows as unread. I have setup to move all the fetched emails to a separate folder as well.I tried by changing fetching frequency as well as the total emails per fetch but it didn't work out.I don't know if it has any relationship with my other issue on a separate thread (http://osticket.com/forum/discussion/89069/email-loop-detected)
Can anybody show me the direction to sort this out?. Any help would be appreciated!
Thanks in advance!