osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Use other template set for API
Whether a ticket is started when a customer sends an email or I generate a ticket with API, the customer get the template "New ticket auto-reply"
I'd like to be able to have another template for API generated messages, so the user gets an email with the text I send from the API
Can I use that for responses from API? I have set up a filter which catches messages from the API, but I can't see how to proceed from here,