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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

1.9.13 Error when inputting non US email addresses (Well at least Australian ones anyway)

I'm in Australia.
When I'm testing the mail settings under Settings/Email/Diagnostic when I put in my Australian formatted email address ( the valid email address validation fails and doesn't let me send.

If I change it to a US formatted address ( then all is well..

There's an error in the regex that parses this email address. Maybe someone can fix?

Thanks in advance



  • You could disablke it.
    Go to: Admin panel -> Settings -> Email
    uncheck: "Verify email address domain".
  • Thanks, that sorted it :-)
  • I thought that it might.  Usually when I see this disabling it fixes the symptom, however it just fixes the symptom there is usually a larger problem (with DNS) of the domain.  So you might want to take a look at your DNS and make sure things are resolving and reverse resolving properly.
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