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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Call to undefined method ThreadBody::clean() in tickets.php

Info that you guys will need is below!

Just upgraded osTicket the other day to this version. Now when I try to respond or close tickets, I get a blank screen. When I check the https_error.log file for my osTicket install, I see the following:
[Wed Nov 02 15:31:05.649359 2016] [:error] [pid 1037] [client] PHP Fatal error:  Call to undefined method ThreadBody::clean() in /home/websites/requests/webroot/scp/tickets.php on line 73, referer:

I checked and tickets.php exists. The entire webroot folder has 755 permissions on it and is owned by the user account it lives in and apache as the group.
drwxr-xr-x 6 company apache       4096 Oct 31 15:53 requests

Any ideas why this is popping up and what I can do to resolve it?

Thanks in advance!


  • edited November 2016
    Info that you guys will need:

    osTicket Version v1.9.14 (8b927a0)
    Web Server Software Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips PHP/5.4.16
    MySQL Version 5.1.73
    PHP Version 5.4.16
    PHP Extensions
    gdlib Used for image manipulation and PDF printing
    imap Used for email fetching
    xml XML API
    xml-dom Used for HTML email processing
    json Improves performance creating and processing JSON
    mbstring Highly recommended for non western european language content
    phar Highly recommended for plugins and language packs
    fileinfo Used to detect file types for uploads
    PHP Settings
    cgi.fix_pathinfo "1" is recommended if AJAX is not working
    date.timezone US/Eastern
    Database Information and Usage
    Schema su_osticket (
    Schema Signature b26f29a6bb5dbb3510b057632182d138
    Space Used 66.09 MiB
    Space for Attachments 54.67 MiB

  • 1.9.15 is out you might want to update to that and see if it fixes your issue.
    You also may want to push PHP to at least 5.5, I use 5.6.12 personally.
  • Updated and all is well again. Thanks, ntozier.
  • Very welcome. :)
This discussion has been closed.