osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Call to undefined method ThreadBody::clean() in tickets.php
Info that you guys will need is below!
Just upgraded osTicket the other day to this version. Now when I try to respond or close tickets, I get a blank screen. When I check the https_error.log file for my osTicket install, I see the following:
[Wed Nov 02 15:31:05.649359 2016] [:error] [pid 1037] [client 192.168.1.1:3859] PHP Fatal error: Call to undefined method ThreadBody::clean() in /home/websites/requests/webroot/scp/tickets.php on line 73, referer: https://requests.company.com/scp/tickets.php?id=1211
I checked and tickets.php exists. The entire webroot folder has 755 permissions on it and is owned by the user account it lives in and apache as the group.
drwxr-xr-x 6 company apache 4096 Oct 31 15:53 requests
Any ideas why this is popping up and what I can do to resolve it?
Thanks in advance!