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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

v1.10 - Attachment handling

Hi there,

we've been testing the new release and had a couple of issues regarding attachment handling:

When you open a ticket and click on any attachment the way osticket behaves is different across browsers. Firefox opens it in the same window, Chrome simply downloads the attachment while IE is opening it in a new tab/window. In the productive version 1.9.14 we run the tickets are always opened in a new tab/window, which we think works best. In 1.10 there is a target="_blank" attribute set in the link but I think the download attribute also set messes us the behavior.

The second issue is in the configuration of attachments. Here we were able to set much higher values for the max. size of attachments, up to 32mb. In 1.10 the list in the dropdown is limited to 2mb. Is there a way to increase the value? In times of ever better smartphone cameras 2mb just doesn't cut it.

We tested this with and without the plugin to store attachments in the filesystem installed.


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