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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Closed ticket content not being displayed in 1.10 Stable

Last night I upgraded to 1.10 and all went fine however one issue has arisen - when accessing/opening closed tickets they display no content

The data is still in the database as when I change the tickets status from open to closed the content of the ticket is then visible. 

Any Ideas??
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  • Further to this issue

    This morning email fetching is playing up - If a customer emails to our email inbox that is being fetched by OsTicket in relation to a prior closed ticket then OsTicket fails to pick it up and reopen the ticket

    As a test I manually reopened the ticket and then the email was fetched.
  • I cannot replicate your report.

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Admin panel -> Dashboard -> Information?



  • Sorry

    osTicket Versionv1.10 (901e5ea) —  Up to date
    Web Server SoftwareApache/2.4.7 (Ubuntu)
    MySQL Version5.5.53
    PHP Version5.5.9-1ubuntu4.20

    PHP Extensions shows a warning symbol on Intl, APCu and cgi.fix_pathinfo


  • System Logs show some DB Errors and upgrader entries - see attached
    systemlog.txt
    3K
  • Also when a user replies to a closed ticket the email is not fetched - ie it can't reopen a closed ticket.

    the email remains in the inbox and a copy is moved to the "Tickets" folder multiple times (as per the frequency)

    see fetch settings screenshot attached
    2016-11-07 08_28_08-osTicket __ Admin Control Panel.png
    859 x 266 - 19K
  • Please close - I've created a new web server and installed a fresh copy of 1.10

    In regards to the issue it may be a result from sql/php modification carried out by previous administrator - unfortunately I haven't got the time to look into it in detail.
This discussion has been closed.