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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

No Ticket Details when creating a new ticket online.

Updated to the latest 1.10 today and when creating a new ticket online there is no place to include ticket details.

Server Information
osTicket Version v1.10 (901e5ea)
Up to date
Web Server Software Microsoft-IIS/7.5
MySQL Version 5.5.39
PHP Version 5.5.27


  • I tried to include a screen shot, I will try again.image
    846 x 515 - 47K
  • OK nevermind, I didnt realize that once you selected a Help Topic (or in my setup, Department) that it would pop up.

  • You could go to Admin panel -> Settings -> Tickets
    and set a Default Help Topic. :)
  • OK, I can confirm I'm experiencing this problem too...

    My settings below and also the blank form I get when creating a ticket..

    Thanks in advance

    Screen Shot 2016-11-06 at 9.38.52 am.png
    974 x 1004 - 160K
    Screen Shot 2016-11-06 at 9.43.20 am.png
    869 x 451 - 61K
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