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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

tickets notification

Hello, 
When a customer was created a ticket, agents should receive an e-mail of notification not? There I receives nothing nevertheless smtp is parametrized well

Comments

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    Only if you have the alerts turned on, and then generally
    Only if you are a member of the department that ticket is assigned to
    Only if the ticket is assigned to you.
    Are a manager of the department that the ticket is assigned to.
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