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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

PDF problem | osTicket 1.10 final

I'm using the final version but I still get a problem printing. The ticket number appears over the header, is there a way to fix this? Or is it a bug?



  • I have the exact same issue as you. Let me know if you figure it out.
  • Hi, 

    have you guys be able to fix your issues?

    i just updated my osticket from 1.9 to 1.10 and I have exactly the same problem. I am looking for a solution.

  • Hi,

    I also have this issue. I'm using version 1.10. Like nginfo i've updated from 1.9

  • @nginfo Issues?  Can you be more specific?

    @mikzz I cannot reproduce this issue on my installation, and neither could dragonKVM.  Maybe it's the web browser or version of Adobe that you are using?
  • Hi ntozier

    It dosn't matter what browser I use. Firefox is my standard of use, but have just tried in Chrome and edge. Same result. Adobe is the free viewer and updated to latest version.

  • ohhh, I see it works :)
  • Maybe the image that you used is taller than it should be?

    Because stock image on my install works fine.

  • I have the exact same issue as you.
  • edited January 2017
    Mine looks fine as well just like @ntozier

    but I suppose you could try adjusting some of the logo settings in the 

    \include\staff\templates\task-print.tmpl.php file. They are right at the beginning.

    *EDIT* that should probably be ticket-print.tmpl.php, not task-print.tmpl.php
  • I've changed to stock image and everyting works fine.
    Wierd because the custom image i created is exact same dimensions.

    I use stock image for now, and try to change i later.

    Thanks for all your support
  • @augustomoura let us know if that fixes it as well, reverting to stock. 

    I am curious @mikzz, how did you create that photo? 
  • First I downloaded the stock image and imported it into Photoshop. Then I got the dimensions and removed the content and inserted my logo.
    Saved it as PNG and uploaded it.

    I have to say that my logo was created when using 1.9 and then there was nothing wrong. The issue came when i've updated to 1.10.

    Now tried to create a new image, and now it works?? Don't know why, but im happy

  • Thx for the feedback, going to do the same to mine too.
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