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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

v 1.9.14 - I can't select from list.

What am I doing wrong?

For example, I click on Add New collaborator.

It shows search box and I start typing in a name and one match pops up.

I click on that name.  The pop-up disappears but it is not selected unless I manually type in the full name.

The way osTicket shows drop-down lists is new to me so maybe I am not doing it right.


  • You click on Add New Collaborator.
    You type a few characters.
    Once the results appear you click on one of them
    You wait, and it populates the information.
    You click Continue.
  • Thank you. You confirmed that what I was doing was right but it still did not work for me.

    I closed the browser and tried again and (I think) the first time I tried it, it did work but not thereafter.

    Eventually I tried a double click and that works every time for me.

    So problem solved.  You may close the ticket.
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