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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Fetched emails display code in the thread

Hi Guys,

I am running version 1.9.15 (upgraded from 1.9.14)  I have fetched email coming from gmail.
When the email comes in the ticket imports the code and not the message (see below).
"xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="" xmlns="">"

Any idea's how to stop this from happening.


  • All working after I changed the class.format.php file.

        function safe_html($html, $options=array()) {

            // Remove HEAD and STYLE sections
            $html = preg_replace(
                array(':<(head|style|script).+?</\1>:is', # <head> and <style> sections
                      ':<!\[[^]<]+\]>:',            # <![if !mso]> and friends
                      ':<!DOCTYPE[^>]+>:',          # <!DOCTYPE ... >
                      ':<\?[^>]+>:',                # <?xml version="1.0" ... >
                      ':<html[^>]*:i',              # Clean html tag (Issue 2272 fix)
                array('', '', '', '', '<html'),
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