Yes i know, i did that. What i cannot do, is go to list positions -> properties of new value, and i cannot set status of a ticket to other values than OPEN/CLOSED. What i need to do, it's to add a new custom value like bounced to that list. Can i do that without modyfying php code? Do i need to insert some values into database? Maybe ill try to explain, what do i need in the end. I' creating reprots by extracting information from database, using tabel ost_ticket_event. I have added a new status, just like You mentioned above, which is - boucned back to customer. TO that status i would like it to have a state - bounced. As far i understand, this information would be stored in ost_ticket_event, which would give me knwoledge about a status of a ticket at any point of time. Also it have other benefits, like discontinue of track of time spent on ticket bu my company. So i presume that the list from the properties window of a new status, is somehow generated from the database, or it's hardcoded from php file responsible for this view.