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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

OsTicket 1.10 is striping html tags and params from canned responses

Hello,

I have some canned responses that are making use of css styles (style=) and div tags.

In OsTicket 1.9 there are no problems with that, but after the update to version 1.10 the style params, divs and other tags disappears when I select a canned response.

Please, look the attached files.

File "1": the saved canned response

image

File "2": the result when I try to use the response

image


This is an issue or a new configuration that can be modified?

I apologize for my bad English.

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