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Assigning departments to users
My company has multiple products and serves multiple clients who exclusively use these products. If I set up each product as a department, is there any way I can automatically transfer tickets from a user to the correct department? As far as I have understood, the only way to assign a department to a user is through the help topics. I could change the name of the help topics to the product names, or setup parent and child topics but that isn't ideal. Is it possible to set it up so that a user is tied to a department and all tickets the user creates would be transferred to only that department? Is there any feature I am missing that could make this possible? Or should I install multiple instances of osTicket to support each product?