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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Problem with Auto Response (email)

Hi,

 i have the following Problem.

When an Agent opens a Ticket for an registred Customer, the Customer gets an Auto Response that an ticket was opened.
When i send an email from an internal Mail account (Company Mail), a Ticket will be opened and an Auto Response will be send to the mail Address.

So far so good :)

Now the Problem, if i send an Email from an external mail account to osticket, osticket is opening a Ticket but an auto response will not send to the external mail.

But external mailing works. I have tested it, i have manually opened a Ticket for the user with the external mail and the response will be send.

Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Let's start with: Admin panel -> Dashboard -> Information.
    Also are you seeing any PHP or Webserver errors?
    Can you consult your mail logs on your mail server to see fi the mails are getting there?
  • edited November 2016
    Here the Information

    image
    No, no errors

    No there are no mails vom osticket.

    I don´t think that it is a Issue on the mail server on the reason that mails from the mail Diagnostik and from manual opened Tickets are will send correctly.
  • So i have tested it again.

    Thats are the errors in the LOG file

    [Fri Nov 18 16:53:25.617574 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57919] PHP Warning:  Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4150, referer: http://sotec-tic/osticket/scp/logs.php
    [Fri Nov 18 16:53:25.617574 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57919] PHP Warning:  Declaration of TransferForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4270, referer: http://sotec-tic/osticket/scp/logs.php
    [Fri Nov 18 16:53:49.049225 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57932] PHP Warning:  Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4150, referer: http://sotec-tic/osticket/scp/logs.php
    [Fri Nov 18 16:53:49.049225 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57932] PHP Warning:  Declaration of TransferForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4270, referer: http://sotec-tic/osticket/scp/logs.php
    [Fri Nov 18 16:53:49.486033 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57932] PHP Warning:  Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4150, referer: http://sotec-tic/osticket/scp/index.php
    [Fri Nov 18 16:53:49.486033 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57932] PHP Warning:  Declaration of TransferForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4270, referer: http://sotec-tic/osticket/scp/index.php
    [Fri Nov 18 16:53:51.716876 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57938] PHP Warning:  Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4150, referer: http://sotec-tic/osticket/scp/index.php
    [Fri Nov 18 16:53:51.716876 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57938] PHP Warning:  Declaration of TransferForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4270, referer: http://sotec-tic/osticket/scp/index.php
    [Fri Nov 18 16:53:53.791716 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57938] PHP Warning:  Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4150, referer: http://sotec-tic/osticket/scp/tickets.php?status=assigned
    [Fri Nov 18 16:53:53.791716 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57938] PHP Warning:  Declaration of TransferForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4270, referer: http://sotec-tic/osticket/scp/tickets.php?status=assigned
    [Fri Nov 18 16:55:07.097525 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57984] PHP Warning:  Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4150, referer: http://sotec-tic/osticket/scp/tickets.php?status=open
    [Fri Nov 18 16:55:07.097525 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57984] PHP Warning:  Declaration of TransferForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4270, referer: http://sotec-tic/osticket/scp/tickets.php?status=open
    [Fri Nov 18 16:55:09.687175 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57984] PHP Warning:  Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4150, referer: http://sotec-tic/osticket/scp/tickets.php?status=open
    [Fri Nov 18 16:55:09.687175 2016] [:error] [pid 1512:tid 916] [client 192.168.251.103:57984] PHP Warning:  Declaration of TransferForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in C:\\Apache24\\htdocs\\osticket\\include\\class.forms.php on line 4270, referer: http://sotec-tic/osticket/scp/tickets.php?status=open



    And there are no outgoing email in the log from the mailserver.


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