Hi All, Can someone guide me if it is possible to put a templates on internal note same as canned message? or put the canned message to internal note instead in email? thanks
Rj
There is no template system for internal notes.
@[deleted] thanks.. now im trying to use the canned message but its not posting on the textarea..
You might want to A. log out and back in.B. start from the beginning by describing your new problem a little better.C. include some system information (version of osTicket, PHP, etc.)