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SLA not marking overdue (If SLA over 838 hours)
OS Ticket: 1.9.12
Web: IIS 8.5
I've noticed that if an SLA is set larger than 838 hours (found via manual testing), the system will not flag the ticket overdue when the SLA is reached.
I have 6 SLA's with 3 of them being over 3 months in duration. I had a user point out to me today that one of their tickets wasn't marked as overdue, so I started looking in to it. If I changed the SLA to 839 hours, nothing is changed, change it to 838 or lower - the ticket is marked as overdue by the system.
I've been running another install in a test environment with 1.9.15 and the issue persists.
Is there a setting somewhere I am missing?