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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Upgrade from v1.9.15 to v1.10 failed

While upgrading osTicket from v1.9.15 to v1.10 got an error. I was able to upgrade from v1.9.14 to v1.9.15 without any problem. I have moved to test evinronment to and still got the same error. Please help; i'm not a programmer and i don't know to fix the database error.
Attached are screenshots from my installations.

Wamp on Windows 2008 Server R2
Web Server Software: Apache/2.4.9 (Win64) PHP/5.5.12
MySQL Version: 5.6.17
PHP Version: 5.5.12

imageimageimageimageimageimageimage

Comments

  • Can you restore your site from 1.10 to 1.9.14 (including database) from backups?

    I'd like to see what happens when you upgrade from 1.9.14 to 1.10 (1.9.15 and 1.10 came out at the same time and I have no idea if it was tested to go from 1.9.15 to 1.10)
  • @ntozier thanks for your reply.

    I got the same error upgrading from v1.9.14 to v1.10 using my backup database in test environment. I even tried using a fresh installation of v1.9.14 with clean database the upgrade failed as well with the same error.

    Attached is the screenshot.

    imageimageimage
    ost-fatal-error.jpg
    952 x 371 - 79K
    ost-db1.jpg
    1366 x 768 - 244K
    ost-db2.jpg
    1366 x 768 - 290K
  • You downloaded the archive from http://osticket.com/download right?
  • Not sure what to tell you then.

    You're missing a database table that should be present (ost_ticket_event).  Note: This table exists in my live site 1.9.7 site so I'm not real sure why you wouldn't have it.

    The other error is that your missing a column in the table. My *thread_event does not have this column either.
  • Table named "ost_ticket_event" was there before the upgrade but it was automatically renamed to "ost_thread_event" by the upgrade script.
  • Same error here, how cai i proceed?
  • Screenshot now
    osterror.jpg
    795 x 269 - 85K
  • image
    osterror.jpg
    795 x 269 - 85K
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