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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

OTv1.10 How to filter tickets for desired agent or team ?

Question: How to filter tickets for desired agent or team ?


  • I believe you need to read this :) 
  • edited November 2016
    This was not issue, rather question "How this feature was changed", as I was not able to find how this work in v1.10

    Currently I find how to do that.
    The problem was in my understanding how new "Advanced search" works and a little problem with translation to Polish language.

    So the solusion is:
    1. Click in "Advanced search" in Tickets tab
    2. Check checkbox "Assignee"
    3. Select "inlcudes" in combobox 
    4. Type>>Select    Agent Name   in EditBox

    I find the word "Assignee" on crowdin, and I change aproved string, as my previous aproval for this string translation was incorrect.

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