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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Customer name limited to 2 values in NAME filed


It seems that osticket limit the number of values in the NAME field at 2, for example, in italy we have a lot of people with 3 names/surname like "De Rossi Mario" or "Rossi Mario Nicola", on the ticket backend (and in the auto reply mail) the system limit it to 2 values so the result is "De Mario", is possible to solve this?

Thank You


  • @alex1989

    Hi I had the same problem, but I managed to get it working by changing an option:
    Under Settings -> System change the option Default Name Formatting to As Entered

    963 x 583 - 54K
  • Very good workaround! Thank you
  • This is the same answer I was going to provide. :)
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