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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Forbidden error when pasting any HTML content or image in ticket issue details (front-end)

When user guest create a ticket and paste any HTML content in ticket issue details and hit Create Ticket, they get Forbidden error (see file).
All permissions on server are ok.



I do the exact copy/paste in Back-end with an internal note and it pass

I've aslo tested same thing from an standard install of 1.10 with cPanel software install and it give the same result. There is something with page validator or code parsing of this field. Inserting an image to the same thing.

My config :
osTicket Version    v1.10 (901e5ea) —  Up to date
Web Server Software    Apache
MySQL Version    10.1.18
PHP Version    5.4.45
phpMail functions

Comments


  • issue.png
    613 x 689 - 92K
  • Have you checked the ownership and permissions on /upload/open.php?
    Are you running mod_security/SELinux/Suhosin?
    Can you provide the actual HTML code that you are copying and pasting so that I can try it on my end?

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