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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Due Date field on open ticket page

edited November 2016 in Mods and Customizations
Hi All,
apologies in advance if this question has already been asked. i'm running osTicket v1.10 and was wondering if there is any way to add a input field of due-date (image attached example 1) like there is on the Agent edit page onto the Open ticket page (image example 2) so that a customer can establish the Due-Date on ticket creation?  

the reason for this is to get clients choose the Due-Date of the ticket and this due-date appear on the open tickets dashboard. right now i still have to login into the ticket and update the due date manually.  I've already tried creating a custom form (image example 3) but it doesn't set me the value in the database duedate field of ost_ticket table when i login.

Any help is greatly appreciated. thank you.


  • Huh?

    When an agent opens a ticket... there is a due date option.  You clearly provided it in your screen shots... example 1.
  • Hi Ntozier,
    yes that's a agent view, i want the clients select this.

  • I'm not aware of a way to do that using the UI.
    You would have to modify the core source files.
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