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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Can't View Tickets

Sorry if this has been asked and answered before but I couldn't find it.  We are on our first week of trial and see the massive potential.  Unfortunately agents can't see the tickets we've created.  The number of tickets by status is visible parenthetically, but no tickets are listed.  See attached view.

Thanks!
Dave

Comments

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  • edited November 2016
    My initial guess is that the Dave account does not have access to the departments that the tickets are in.

    I presume that this the Support System (hosted) version of osTicket?
    And can you tell me what version you are running?
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