osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am currently running 1.9.12 and I am trying to upgrade to either 1.9.14 or 1.10. I have downloaded both 1.9.14 and 1.10 (I tried both seperately), uploaded the upload folder to the server, and logged into the admin panel. Nothing happens. I try to manually run the upgrade.php and it tells me that the system is already at 1.9.12 with no pending patches to apply. I have restarted iis and rebooted the machine.
Is there something somewhere that I can run to make it see the new upgrade? Does the database track versions? I inherited this setup so there is a chance of attempted or failed upgrades that I do not know about.
OS: Winodws 2008 R2 SP1