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[resolved] Ticket denied on mail fetching
this is my configuration
|osTicket Version||v1.10 (901e5ea) — Up to date|
|Web Server Software||Apache|
I have successfully configured the mail fetching and it is working fine; we have also setup a system where only users registered by us can open tickets. Therefore, if someone else writes to our support email address, his ticket is refused, as it should be.
However, I would like to know if it is possible to send to the user an automatic email, in this case, that tells him to get an account before getting in touch with us. Because there could be cases where users tell each other, write to their support email and they will help, but this is only true if the user already had an account.
Thank you in advance.