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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Time Off By 7 Hours

I have read through all the previous discussions I could find regarding the time being off.

I have verified that the time on the server is correct. (MST).
I have verified that the time zone in php.ini is correct. ("America/Denver")
I have verified that the time zone is set correctly in osTicket for the server. ("America/Denver")
I have verified that the time zone is correct for the the agent. ("America/Denver")
Time zone on the machine(s) that I am posting an update from are all in MST as well.

Whenever I create a new ticket, new task, or update a ticket or task, it says that the update was "posted in 7 hours".

I am at a complete loss as for where to check next.


  • edited December 2016
    Version of osTicket?
    Timezone of the database?
    Timezone of your user/agent account?
  • I am using the osTicket 1.10 stable release
    Timezone of the user/agent account is set for America/Denver

    However, I just checked the time zone of the DB itself...UTC.

    Thanks for pointing me in the right direction!

  • Very welcome. :)

    Please let me know if that fixes the issue.
  • Thanks again ntozier! 

    Changing the timezone in /etc/my.conf from UTC to 'America/Denver' fixed the issue.
  • Glad to hear it, and thanks for letting me know.
This discussion has been closed.