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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How do we get multilayer help topics


We want to assign tickets to an individual agent in the different country.
Help Topic (Department)
----- IT Ifrastructure 
Sub Topic 1 (Issue Area)
----- WiFi Network (list of topics)
Sub Topic 2 (Region)
----- Singapore (List of regions)  ------> this should redirect to Singapore IT
----- Japan ------> this should redirect to Japan IT
----- Spain ------> this should redirect to Spain IT

Please help me to know the steps for the same



  • Admin panel -> Manage -> Help Topics.
    Click Add New Help Topic.
    name it whatever you want.
    configure it however you want.
    Select Parent Topic as what you want the top to be.
  • Hi

    Thanks for this information. I am aware of this. But I am looking for 3 layer of dropdown menu so we can exact pinpoint region->department->support area which will direct to right person.

    Please help if anyone has any idea.

  • Hi ntozier,

    Something like this which you posted in one of the thread....

  • Then it looks like you alrady have your answer. :)
  • Can you or anyone guide me how to get that plugin and install it in v1.10 

  • It's not a plugin, its a mod.
    You download the modified files and put them where they belong.
  • @ntozier, does it work with 1.10 version? any one tried this?
    I am really in desp need. some one help me on my requirement please.

  • I did not write the mod.  I do not use the mod.  I have no way of answering your question as to if it works on current accurately.  However I would presume that it does not since it was written Jun 30 2016 well before 1.10 was released.
  • @ntozier is there any solution for having multiple dropdown sub topics ?

    Anyone can help ?
  • Not that I am aware of.
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