osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Suggestion for newer releases
You guys are running great software and I understand that it is hard to keep up with technologies as it is open source. I admit that osTicket changed our organization from the day one we started using it and now more and more departments want to get on board. So originally started in IT now we have few more.
As a suggestion for future releases I think great option (or plugin) would be if it is possible to introduce as a plugin SAML single sign-on, this is direction that most software solutions are going and going forward what would be a big plus. I would gladly help in my spare time on this if you guys have an interest in building this feature.
Additional suggestion for future releases is session management. Right now if you login with for example username "user1" to the front-end (to create ticket) and then login as agent with same username, you get logged out from the front end and vice-versa. Sometime we use internally ticketing system for processes thus I use both front-end and back-end as user and agent.