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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Adding agent as collaborator

I have added one agent as a colaborator.
I want to add second agent (new agent) as a colaborator to one ticket.

And I'm not able to add this new agent as a colaborator, but why ?

I check each agent permisions and they have the same permisions.

osTicket  v1.10 (901e5ea)


  • Collaborators cannot be Agents.  They can only be Users.  
    So the reason it works for the other person is that they also have a User account.
    Make the new agent a User account and you can add them also.
  • Very welcome. :)

    There was a forth coming feature that would allow agents to "subscribe" to a ticket to be able to follow it similar to collaborators, but I haven't heard anything about it in a while.
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