Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Adding agent as collaborator

I have added one agent as a colaborator.
I want to add second agent (new agent) as a colaborator to one ticket.

And I'm not able to add this new agent as a colaborator, but why ?

I check each agent permisions and they have the same permisions.

osTicket  v1.10 (901e5ea)


Comments

  • Collaborators cannot be Agents.  They can only be Users.  
    So the reason it works for the other person is that they also have a User account.
    Make the new agent a User account and you can add them also.
  • Very welcome. :)

    There was a forth coming feature that would allow agents to "subscribe" to a ticket to be able to follow it similar to collaborators, but I haven't heard anything about it in a while.
Sign In or Register to comment.