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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

PDF ticket printing

Hello,
i have the following problems with the pdf export file:
  • logo is missing
  • system messages missing (ticket assignment, new ticket, status change,...)
  • the design of the previous version (1.9) was better!
  • printing of tasks opens a blank pop-up

osTicket-Version 1.10
Server-Software Apache
MySQL-Version 5.5.52
PHP-Version 7.0.13

Best regards,

Alex
Tagged:

Comments

  • 1. logo is missing
    I cannot replicate this on my installation.

    2. system messages missing
    I can confirm that I see the same behavior. You should open a bug report for this on github if there isn't already one present.

    3. the design of the previous version (1.9) was better!
    Thank you for the feedback.

    4. printing of tasks opens a blank pop-up
    I haven't really played with tasks because there are some css issue with them.  But I can confirm that trying to print them on my system also doesn't work.  You should open a bug report for this on github if there isn't already one present.
  • I have the same problem printing tasks. A blank pop-up (just after it shows 'charging message') is open and nothing else. You can return to the task-view page using ESC, but pdf (print) is not working.
    Environment--
    osTicket: v1.10
    MySQL: 5.5.52
    php: 7.0.17
    us_US and es_ES lang packages installed.

  • @jmalcolea please open your own thread.  You say that you have the exact same problem but only listed one of the things that the original poster said that they were having an issue with.
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