osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I want to know if it can be done with osTicket.
My company that I'm working for have IT Help Desk system and it also create the ticket number for new ticket request.
I want to implement osticket at my section and I want to use the IT Help Desk system the one for the company for ticket numbers instead of osticket number..
That's how our emails flows
1. Client open a new ticket via the email with osTicket.
2. The agent validate/check the new opened ticket if all the necessary information is provided.
3. If the information is valid, the agent approve the new ticket and the approved email should go to the IT Help Desk for ticket number.
4. Then the ticket number is sent out to the client.
My question: is it possible to foreward the client opened ticket to the IT Help desk for the company on his behalf?.