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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Feature Request: Star/Mark Reply Important

Some times ticket threads get super long and half the responses become either not as relevant anymore. To save time without having to re-read a long thread of reply's I think there should be a way to mark/highlight or flag specific responses inside a ticket as important. Maybe have its own tab next to the tasks tab inside the ticket.


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