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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Internationalization option issue [Entries are not read from the database]


Have been working around with osTicket 1.10 for a couple of weeks now. Here is my system:

CentOS 6 (2.6.32-642.11.1.el6.x86_64)
Apache 2.2.15
php 5.6.28
mysql 5.1.73

I also install "Attachments on the filesystem" plugin and download the Russian language pack from

There goes the issue I've come accross:

When I translate the "Landing" page ("Manage" > "Pages" > "Landing") it works as a charm.

But when it comes to "Settings" > "Users" > "Templates" (for example "Sign In" or "Acoount Confirmed" pages) nothing happens though I can clearly see both translation entries in the database table "ost_translation", only one of them works. 

Can you please advice, what can be wrong with my installation or is there anything I've missed.

Thanks in advance.

Have a nice day!

P.S. Not sure whether image links work correctly.


  • Just wanted to add. This may be somehow related to the reported issue. The point is that Email Template Set translation option suddenly dissapeares short after the installation. Please, advise.
  • Think it would be better to attach images as files.
  • Hello gsalnikov, language packs for 1.10 have not been released yet, thus I would suggest using US default package until they are released, otherwise you will find that system is having a tantrum :)
  • Ok, thank you, sperrov. Just what I thought :) 

    Will wait for the official release.
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