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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Internationalization option issue [Entries are not read from the database]

Hello!

Have been working around with osTicket 1.10 for a couple of weeks now. Here is my system:

CentOS 6 (2.6.32-642.11.1.el6.x86_64)
Apache 2.2.15
php 5.6.28
mysql 5.1.73

I also install "Attachments on the filesystem" plugin and download the Russian language pack from osticket.com.

There goes the issue I've come accross:

When I translate the "Landing" page ("Manage" > "Pages" > "Landing") it works as a charm.
image
image

But when it comes to "Settings" > "Users" > "Templates" (for example "Sign In" or "Acoount Confirmed" pages) nothing happens though I can clearly see both translation entries in the database table "ost_translation", only one of them works. 
image
image
image

Can you please advice, what can be wrong with my installation or is there anything I've missed.

Thanks in advance.

Have a nice day!

P.S. Not sure whether image links work correctly.

Comments

  • Just wanted to add. This may be somehow related to the reported issue. The point is that Email Template Set translation option suddenly dissapeares short after the installation. Please, advise.
    image
  • Think it would be better to attach images as files.
    1.jpg
    443 x 199 - 13K
    2.jpg
    822 x 181 - 20K
    3.png
    583 x 263 - 13K
    4.png
    813 x 323 - 31K
    5.png
    1324 x 212 - 14K
    6.jpg
    961 x 548 - 97K
  • Hello gsalnikov, language packs for 1.10 have not been released yet, thus I would suggest using US default package until they are released, otherwise you will find that system is having a tantrum :)
  • Ok, thank you, sperrov. Just what I thought :) 

    Will wait for the official release.
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