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Message gets truncated

A user sent an email with in the body a google smiley. The message was truncated just before the smiley. It seems like the message isn't parsed well.

To reproduce: Open a ticket with admin/editing rights. Edit the endusers ticket with somewhere in the body this smiley: https://mail.google.com/mail/e/1f601
Save the message.

You'll miss the part of the message where the smiley stood.

How to resolve this?
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