A user sent an email with in the body a google smiley. The message was truncated just before the smiley. It seems like the message isn't parsed well.To reproduce: Open a ticket with admin/editing rights. Edit the endusers ticket with somewhere in the body this smiley: https://mail.google.com/mail/e/1f601Save the message.You'll miss the part of the message where the smiley stood.How to resolve this?
Version of osTicket?Can you provide a raw email text (with full headers) for me to pass along to the devs?
Hello evlee,We have a Pull Request on GitHub that is pending. We look to sneak this in with the next update!Thank you,Kevin Thorne
Excellent. That would solve it. I'm not in favour of manually customizing the ticket, so I'll wait for the update to happen.@[deleted] Issue can be closed!
Yes that's always the best/easiest way lol