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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Reset Password-URL does not work

I unpdated my existing osTicket 1.9.6 to 1.10. Now (or maybe also before) the Password-reset does not work. I receive the mail and can call the URL, but after entering the username or E-Mail-adress I will redirectet to myURL/osticket/scp/pwreset.php again by klicking "login".
I know the solution to set the password in the database, but it's not good for daily use ;-)

Niels

Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Evnironment info?
    PHP errors?
  • Uups, where is my attached file gone? On  try more with my attachment...
    I have not searced for PHP errors.

    Niels
    osticket_info.PNG
    971 x 1134 - 117K
  • edited December 2016
    image
    osticket_info.PNG
    971 x 1134 - 117K
  • Now I checked the php-error-file. There are now errors, after I corrected my configuration in another point

    Niels
  • What are the errors?
  • edited December 2016
    I'm afraid it was yesterday to late for me. I wanted to write: 'there are no errors'. At first there was the error with php_mysql.dll, which is not longer a part of the php-distribution, but is still listed in the php.ini. After correcting this there are no more errors logged. But so I'm sure, that the error-logging works.
    The problem occurs on client and staff side.

    Niels
  • What do you get in your IIS error log when you try to use the password reset url?
  • edited December 2016
    For me there are no errors:
    2016-12-13 06:14:44 ::1 GET /osticket/scp/pwreset.php token=0jxxx4F0W9ZVSoKylxxxxmq19dl5twFw14s8D4i9ZrI2xxxxp/phpinfo.php 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 302 0 0 130
    2016-12-13 06:14:44 ::1 GET /osticket/scp/index.php - 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 302 0 0 110
    2016-12-13 06:14:44 ::1 GET /osticket/scp/login.php - 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 422 0 0 147
    2016-12-13 06:14:44 ::1 GET /osticket/scp/css/login.css - 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 304 0 0 2
    2016-12-13 06:14:44 ::1 GET /osticket/css/font-awesome.min.css 901e5ea 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 304 0 0 1
    2016-12-13 06:14:44 ::1 GET /osticket/js/jquery-1.11.2.min.js 901e5ea 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 304 0 0 1
    2016-12-13 06:14:44 ::1 GET /osticket/assets/font/fontawesome-webfont.eot - 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 304 0 0 0
    2016-12-13 06:14:44 ::1 GET /osticket/scp/images/osticket-grey.png - 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 304 0 0 25
    2016-12-13 06:14:44 ::1 GET /osticket/scp/logo.php login 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 302 0 0 135
    2016-12-13 06:14:44 ::1 GET /osticket/scp/images/ost-logo.png - 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 304 0 0 5
    2016-12-13 06:14:44 ::1 GET /osticket/scp/logo.php backdrop 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 302 0 0 188
    2016-12-13 06:14:44 ::1 GET /osticket/scp/images/login-headquarters.jpg - 80 - ::1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 304 0 0 0

    Niels
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