Hello,I have osTicket, v1.9.12 and I have two questions:1. Can I EMAIL from within osTicket the ticket detail (including ticket thread and internal notes) to someone else? In other words, can I send this information from within osTicket to jimtaggart@gmail.com (fake email address)? How do I perform this operation?2. Can I EXPORT from within osTicket the ticket detail (including ticket thread and internal notes) to Excel?Thank you for reading and/or responding to these questions.