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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Wron ticket information view

I installed
osticket version 1.10, and created several custom forms and when the
client fills out those custom forms, the ticket view shows the wrong
form name, because it always shows the name of the last form, even if
that form is not configured so that
Is seen by the client and if by the agent, this does not happen in the agent panel

These are the screenshoot


imageimage

Comments

  • I haven't the foggiest idea of what you are trying to tell us, or what your screen shots are trying to relay (they also aren't in English).  

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you. Please make sure to include the steps we would take to try top replicate your issue, and information about your server environment.
  • edited December 2016
    Sorry if I do not
    understand, if it is a system in Spanish, what I want to imply is that
    when dynamic forms are created and assigned to help topics, in the view
    of the tickets by the user when finished filling them
    , these are wrong because the name of the form shown is the last, not the
    one that corresponds to the filling of the data, and the first picture
    is the configuration of the forms of the help topic and the second is
    the ticket filled
    and as the name is the wrong one since the data correspond to the first form not the last one

    This is the configuration picture


    image

    this is the ticket created and the name of the form is wrong because is not corresponding with the data form


    image
    Screenshot_20161214_092219.png
    982 x 806 - 65K
    Screenshot_20161214_092340.png
    843 x 504 - 43K
  • Aha!  I see what your saying.

    As a side not "Ejecucion por parte de redes"  appears to be set to internal and optional.  So if there is nothing in it... there is nothing to display.


  • Exactly is the case if you have nothing you do not have to show it
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