1. Ok, that makes sense.2. Ok, Not a huge deal, but seems like it would be pretty simple to implment , a basic clear form command. 3. cool, thanks. We've noticed the WYSIWYG editor is doing strange things at random (overlapping text, etc.) but this is the biggest issue we saw across multiple browsers and PCs. Thanks for the quick response. We will continue to report issues to help make this product even better.One thing I have to mention ... My team is OVER THE MOON excited at how fast the new v1.10 is. moving between tabs, opening tickets, replying to tickets, searches, etc.. everything is lightning fast. Not sure if its PHP 7, or the new code base, but man is it fast. Great job!!! If anyone is on V1.9x and on the fence about upgrading to 1.10, I highly recommend it; the upgrade was easy and the performance improvement is mind blowing. Mark