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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

CSV Export - Add the ticket description

Hi All,

We require the ticket details in the CSV Export.

I understand that it is the first 'message' in the thread. Also, it being in HTML poses some issues.

Anyone has had success adding the ticket description to the Export CSV file ?

Any way to just pick the plan text and ignore the HTML tags ?


  • I've actually found a work around. The issue summary can be changed to a text area and we can record a longer text in this.

    As this appears in the CSV extract this would do as well.
  • I'm glad that you found a solution to your problem.  Should I close this thread?
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