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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to edit agent signatures

Where is the option to edit each agent's signature from the admin panel?  I'm looking under Agents > Agents > Account but do not see any signature box?

Mark

Comments

  • edited December 2016
    In 1.10 Agents edit their signatures in their profile.
    Agent panel -> Profile -> Signature (tab)
  • ok, so no way for admin to monitor or make sure they don't put something goofy / offensive in their signature??

    Occasionally we will have a rep who decides to be "cute" and put something off-color in the signature box, we have no way of monitoring that now without going in to closed tickets and looking at their sigs.  Seems like a bit of a step backwards.

    Mark
  • Use Department Signatures?
    Pull their information from the database to audit it on a regular basis?  

    This SQL query will pull usernames and signatures.
    SELECT username,signature FROM ost_staff;

  • that is helpful, thank you!
  • Just a thought, why not give your rep an official warning, so he stops doing it? :)
  • I had that thought too... but decided it wan't my place to tell him to reprimand his employee. :)


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