osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Mail Fetch Failure - Cannot authenticate to IMAP server
OST seems to be having mail authentication issues in v1.10. The system will be running fine for 24 hours, no issues, all mail is being delivered and then all of a sudden we get the error:
osTicket is having trouble fetching emails from the
following mail account:
Error: Can not authenticate to IMAP server:
[AUTHENTICATIONFAILED] Authentication failed.
errors. Maximum of 5 allowed
This could be
connection issues related to the mail server. Next delayed login attempt in
approx. 10 minutes
After the error, I go to Admin Panel > Emails > Emails and enter our email username and password and click save changes. I get the error:
Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed.
I am 100% certain I am entering the correct imap and smtp info.
The issue will usually resolve itself in about and hour, sometimes longer. Anyone else seeing this? I know our settings are correct because it does work occasionally.
Server InformationosTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApacheMySQL Version5.5.52PHP Version7.0.14