Do you have the directory permissions set? Do you have proper directory created? Based on your screenshot, you have called it allegati, so it must be located in root dir of osticket, e.g.,/some/directory/to/osticket/upload/allegatiIf you are using RHEL/CentOS your apache is running as apache user, you must have permissions apache 755 set for the allegati directory.You should receive error message in Admin Panel > Dashboard > System Logs (iirc), that the file cannot be written to the destination.P.S. Make sure you have the latest language pack applied, which was released just recently if you have not done so already.