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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

filter rules for ticket attachment

Hi,
Would it be possible to filter ticket by its attachment. for example I want to reject tickets with zip attachment?

Thanks
Stephen

Comments

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  • thanks for update

    php 5.4.45
    mysql 5.5.52
    apache 2.2.15 centos
    osticket 1.9.14
    installed with PHP Extensions requirement all enabled shown in admin -> dashboard -> information 
    no plugin & no extra languages

    I am referring to admin-> manage -> ticket filter.

    so far have created a set of rules here now just want to know if it's possible to create rule(s) based on ticket attachment and/or attachment file type

    cheers
  • There is currently no way to do that in the UI. There are no criteria for choosing whether a ticket has an attachment, or what type of attachment it has. You would need to to alter the code to achieve this.
  • thanks. think I ill look into it. do you know what files I should be looking at btw in case you know?
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