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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Migrated site using Akeeba Backup: OSticket Fatal Error

I am redoing my site at a test location and wanted to work off the original, so I took a backup of it using akeeba backup (site files and database), restored it at the test location, then updated the database info in the osticket config file. I am still getting a fatal error (Fatal Error: Contact system adminstrator) when I go to the ticket section. Is there something else I am missing?

Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    I've never heard of "Akeeba Backup".  But if you are getting a fatal error displayed on the screen then you should check your PHP and webserver error logs for a real error message.
  • PHP version: 5.6.29
    Wordpress


    Here's what I am seeing in the error logs:

    Type: Access
    Code: 200
    Message: GET /support/ HTTP/1.0
    Source: Apache Access

    and the rest are Warning types and Apache Errors:

    mod_fcgid: stderr: PHP Strict Standards: Non-static method Misc::currentURL() should not be called statically in /var/www/vhosts/testrelationshipmagicforcouples2.dependentmedia.com/httpdocs/support/main.inc.php on line 101

    mod_fcgid: stderr: PHP Strict Standards: Non-static method Sys::alertAdmin() should not be called statically in /var/www/vhosts/http://testrelationshipmagicforcouples2.dependentmedia.com/httpdocs/support/main.inc.php on line 150

    mod_fcgid: stderr: PHP Strict Standards: Non-static method Email::sendmail() should not be called statically in /var/www/vhosts/http://testrelationshipmagicforcouples2.dependentmedia.com/httpdocs/support/include/class.sys.php on line 49

    mod_fcgid: stderr: PHP Strict Standards: Non-static method Misc::randCode() should not be called statically in /var/www/vhosts/testrelationshipmagicforcouples2.dependentmedia.com/httpdocs/support/include/class.email.php on line 223

    mod_fcgid: stderr: PHP Strict Standards: Non-static method Mail::factory() should not be called statically in /var/www/vhosts/http://testrelationshipmagicforcouples2.dependentmedia.com/httpdocs/support/include/class.email.php on line 238

    mod_fcgid: stderr: PHP Strict Standards: Non-static method PEAR::isError() should not be called statically in /var/www/vhosts/http://testrelationshipmagicforcouples2.dependentmedia.com/httpdocs/support/include/class.email.php on line 239


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