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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

"External" Agents, respond by mail

Hi,

how can I modify the ticket processing to accept replies from "external" agents (city council) the same way as osTicket does with collaborators (people in "CC")?

kind regards
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Comments

  • No idea.  There were some threads about that here in the forums so you would have to search for them, and then alter the core source files.
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